1/05/2017

Bush Flying 101: How to book a flight with Lake and Pen Air

When calling an LPA office you only need to know four things:
Your name, dates of travel, departure and arrival towns.
In addition to these four things, having a credit card ready will make booking your flight a breeze!

Example of a great phone call:
LPA: Thanks for calling LPA! How can I help?
Laura: My name is Laura. I’d like to fly from Port Alsworth to Anchorage on June 20th, and return on June 27th. 
LPA: Ok, we have a flight leaving Port Alsworth at 10am on the 20th, and one leaving Anchorage at 4pm on the 27th. Will those times work for you?
Laura: Yes! Thank you!
LPA: I can confirm your seats if you have your credit card handy.
Laura: Ok, here’s my number….
LPA: Alright Laura , you’re all set. Please check-in at our office an hour before your flights. You get 50 pounds of freight each direction. Anything over 50 pounds is .85 per pound. 
Laura: Ok, sounds good.
LPA: Thanks so much for calling LPA! Have a great day!
Laura: Thanks, you too!

Try not to do this:
LPA: Thanks for calling LPA! How can I help?
Laura: When’s your flight leave?
LPA: Our next flight leaves at 3pm. 
Laura: I wanna get on that one.
LPA: That flight is going to McGrath. Do you want to go to McGrath?
Laura: Kenai.
LPA: You want to fly to Kenai?
Laura: From Kenai.
LPA: You want to fly from Kenai to McGrath?
Laura: Ok.
LPA: Our next flight from Kenai to McGrath is at 4pm today. Would you like a seat on that flight?
Laura: Ummmm… I’ll call you back.

Other questions that make it difficult to help you quickly…
- When’s your plane gonna get here? (We don’t know where ‘here’ is.)
- Is my freight here? (Again, we don’t know where ‘here’ is. And who are you?)

LPA is an exciting place to work, and we really love everyone who calls us!
Thank you for making our days exciting, making us laugh, and flying with us!
We’re looking forward to your next call!


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